Policies & Procedures
Your pet is very important to us here at Edgewoof Dog Spa. We will make every effort possible to make your pet's grooming experience a safe and comfortable visit. Safety comes first during the grooming process. For that reason, we have policies and procedures in place that we require all of our clients to read and understand before requesting or scheduling and appointment.
Vaccinations
All dogs visiting Edgewoof Dog Spa must have up to date vaccination records on file. You may either bring in a copy of records or email a copy to us at edgewoof@gmail.com.
Health or Medical Problems
Grooming has the ability to expose hidden medical problems or aggravate current ones. This can happen during or after grooming. Groomers will inform owners of any issues exposed during the grooming session. Medical expenses for vet care due to these issues will be covered by the owner after reading and understanding these policies.
Accidents
While accidents are rare, there is always a risk while working with pets and grooming tools. Our tools are sharp and although we use extreme caution in all situations, possible risks including nicks, cuts, scratches and quickening of nails can occur. In most cases, this is when a pet is wiggling around. In the circumstance that an accident does occur, Edgewoof Dog Spa will contact you immediately to notify of the accident.
Dangerous/Aggressive Animals - Refusal of Service
Edgewoof Dog Spa holds the right to refuse services at any point during the grooming process. If your pup becomes too stressed or becomes dangerous to groom we will stop grooming services immediately. Our main focus is to keep pets and groomers safe. The client will be charged a grooming fee at the groomers discretion.
Allergic reactions
Edgewoof Dog Spa takes great care in researching and providing the best products on the market for your dogs skin and coat. If a reaction does occur please make sure to let us know within 24 hours from your visit.
Matted Pups - Humanity over Vanity
Dogs with severely matted coats require a significant amount of extra attention. Mats cause the coat to grow tight and pull on/damage the skin. It can restrict blood flow and be a breeding ground for parasites unseen to the naked eye. We will not cause unnecessary stress to your pup by trying to “de-mat” them. Severe matting can only be humanely removed by shaving the pet. Removing a severely matted coat holds its own list of potential issues including nicks, cuts, scrapes, hematomas, etc. Moisture can be trapped under matting as well revealing an abundance of skin problems. In some severe cases, dogs can even exhibit behavioral changes after removal. Prevention is the best defense against matting, regular appointments every 6-8 weeks is recommended. If your pet needs to be shaved due to extreme matting by agreeing to these policies you acknowledge the risks associated with this process. There will be an additional fee for severe matting - it is a time consuming process and causes extra wear and tear on grooming equipment.
Cancellations
Please provide a minimum of 24-hour cancellation/rescheduling notice. We provide a courtesy text message reminder in advance for your convenience. We do understand that “life happens” and all fees will be at groomers discretion to the circumstances.
No Show
No shows or cancellations on the day of grooming appointment will be charged 50% of the reserved service amount. Clients who have previous infractions will be asked to pre-pay their future appointments in full. In order to rebook with us all fees must be paid in full.
Late arrival
Late arrival is considered more than 15 minutes after your scheduled appointment time. We make it a priority to best serve all our clients. Putting the groomer behind affects all consequent appointments for the day. Late arrivals are up to the groomer's discretion on whether or not you will still be serviced that day. If your appointment has to be canceled due to late arrival you will be subject to the no show policy above.
Card on File & Pre-Pay of services
To secure your grooming appointment a card will be saved on file in the case of any cancellations/no-shows. If at any time you wish for your card to be removed from the saved file you will receive written notification that it has been removed and there’s no longer consent.